Skills Matrix: FAQ

Why is a record still showing as pending?

It has not yet been verified. Check the Approvals tab. If it needs evidence, attach a file first.

See also: Skills Matrix: Recording and verifying skills.

Why can't I verify a record?

Either it is your own record (someone else must verify it), or the item requires evidence and none is attached.

See also: Skills Matrix: Recording and verifying skills.

Someone renewed their certificate. Will they lose their current record?

No. The renewal stays pending and the current record keeps counting until the renewal is verified.

See also: Skills Matrix: Recording and verifying skills

What happens if someone on a course doesn't pass?

Choose Did not achieve or Did not pass for them in step 2. No record is created, but their attendance is noted on the session. Record them again when they pass, for example on a new session for the resit.

See also: Skills Matrix: Recording a training session

Can I undo a training session or import?

Yes, as long as none of its records have been verified, rejected or revoked. After that, revoke individual records instead.

See also: Skills Matrix: Recording a training session; Skills Matrix: Importing skills from a spreadsheet.

If I remove a skill from a category, are people's records deleted?

No. Records belong to the person, not the category.

See also: Skills Matrix: Creating user categories.

Related articles

- Skills matrix: Overview

Article ID: 125
Created: October 6, 2026
Last Updated: October 6, 2026
Author: Administrator

Online URL: https://www.pro-forms.co.uk/kb/article.php?id=125