If Triggers, invoices or notifications sent from pro-Forms® aren't arriving, it's usually a delivery issue at your email provider's end rather than a fault in pro-Forms®.
If you are not receiving emails it could be that your ISP/Email provider is blocking our emails and marking them as spam.
To resolve this please contact your IT provider and ask them to whitelist the domain pro-forms.co.uk . This should unblock the emails.
Before contacting your IT provider, it's also worth checking your spam/junk folder and confirming the Trigger or notification is correctly configured against the form — see Troubleshooting: Triggers Not Running
Article ID: 63
Created: April 5, 2024
Last Updated: August 4, 2026
Author: Administrator
Online URL: https://www.pro-forms.co.uk/kb/article.php?id=63