How to Pay Your pro-Forms® Invoice

We typically invoice customers on or around the 19th/ 20th of each month or the next nearest working day.

Invoices are sent with payment terms of 30 days from the date of the invoice. All invoices are sent electronically from our Xero accounting system with a PDF attachment of the invoice. Your invoice will be from ResourceTrack (UK) Ltd - our registered company - and will state that it is relating to your pro-Forms Licenses.

Xero will send the invoice to the named person and their email address that you have entered into the Accounts Information section in your Work Group found in the Admin menu and then Account Settings option. Please regularly check that the contact details are up to date.

Options for paying your invoice include:

• Direct Debit - on each invoice issued you can click on 'View Online Invoice' and from there select the pay by Direct Debit option. This allows you to fill in and submit the mandate.
• Bacs transfer from your bank account to ours - our bank details are clearly shown on the invoice. Please include our invoice number on your payment.
• Standing Order - this is only relevant for subscribers of our Online Forms Plan where the invoice amount is the same each month. This is NOT suitable for all other Plans e.g. mobile forms , where monthly user numbers can change.
• PayPal - there is a clickable link on our electronic invoice facilitating payment by credit card to PayPal.

PLEASE NOTE :

1. Xero will send a reminder to the named accounts contact 7 days after the due date of payment on a invoice. If the invoice is not paid in full then a debt recovery process will follow including the suspension of your access to the system.

Article ID: 97
Created: August 29, 2025
Last Updated: July 3, 2026
Author: Administrator

Online URL: https://www.pro-forms.co.uk/kb/article.php?id=97