Fix: Not Receiving Emails from pro-Forms®

If Triggers, invoices or notifications sent from pro-Forms® aren't arriving, it's usually a delivery issue at your email provider's end rather than a fault in pro-Forms®.

If you are not receiving emails it could be that your ISP/Email provider is blocking our emails and marking them as spam.

To resolve this please contact your IT provider and ask them to whitelist the domain pro-forms.co.uk . This should unblock the emails.

Before contacting your IT provider, it's also worth checking your spam/junk folder and confirming the Trigger or notification is correctly configured against the form — see Troubleshooting: Triggers Not Running