Efficient field service - a route to client satisfaction?
'Unprecedented demand' was how one customer recently described workload and zero-tolerance on non-compliance in the Fire & Security industry.
It's no surprise therefore, that back-office staff are feeling under pressure as paperwork piles up and requests flood in. The likelihood of miscommunication between staff and lost paperwork can quickly damage a company's reputation and customer relationships.
Reasons to be cheerful?
However, does this provide an opportunity for companies who use smart Job Management as part of their daily activities?
To reduce the strain on office-based operational staff, it's crucial to have a robust field management processes in place to balance demand and resources and here at pro-Forms®, we know that superior, professional customer service happens when companies successfully introduce communications technologies into their processes.
This is an exciting time for not only Fire & Security but a vast range of companies to introduce new, game-changing field service management software and technologies to their businesses to help them manage workload, streamline activities and out-run the competition.
Smart Job Management tools that work
pro-Forms® has launched a set of Job Management tools for online appointment scheduling, real-time user location mapping, job dispatch to field worker mobile app using custom mobile forms.
Long gone are the days where task paperwork needs to be delivered and re-typed - with pro-Forms®, you can dispatch jobs to operatives' mobile devices in just a few simple clicks any giving you more time than ever before to focus on what really matters - your customers.
Read more about the game changing range of smart Job Management tools pro-Forms® offers.
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4 simple steps to superior customer service
Through working with a huge variety of customers across many industries we have formulated simple steps to achieving superior customer service and improved productivity. And we'd like to share them with you.
Set up Job Types that are regularly used
Specify forms to be completed for each job type
Specify a set of criteria for each job type
Raise the job, assign an operative and specify a date
Watch your productivity & customer service levels soar
Job management has never been easier thanks to our SaaS field service software. With pro-Forms®, you can organise your field workers and job schedules in seconds. Paperless job information can be processed automatically with data integrated with common business solutions including Sage, Office365 and Google.
But don't just take our word for it! Find out how ASAP Fire Systems Ltd have adapted to digitising their field worker activities.